Return and Refund Policy
At Frezway Online Stores, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy below for detailed information.
Return Policy
We offer a 30-day return policy, allowing you 30 days from the date of receiving your item to request a return.
To be eligible for a return, items must meet the following criteria:
Be in the same condition as when received.
Unworn or unused.
Include original tags.
Be in the original packaging.
Accompanied by the receipt or proof of purchase.
How to Start a Return To initiate a return, please contact us at
. Once your return request is accepted, we will provide you with a return shipping label and instructions for sending your package.
Note: Items sent back without prior authorization will not be accepted.
For any questions regarding returns, feel free to reach out to us at
.
Damages and Issues Please inspect your order upon receipt and notify us immediately if:
The item is defective or damaged.
You receive the wrong item.
We will work promptly to resolve the issue. Complaints regarding perishable items must be made within 24 hours of receipt.
Exceptions / Non-Returnable Items Certain items are not eligible for returns, including:
Perishable goods (e.g., food, flowers, fresh vegetables, frozen products, meat, fish, groceries, eatables, snacks, sweets, or plants).
Custom or personalized products.
Personal care items (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards.
If you have any concerns about a specific item, please contact us for clarification.
Exchanges For exchanges, the quickest way to ensure you receive the desired item is to return the original item (if eligible) and place a new order separately after the return is accepted.
Refunds Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Additional Details:
A cancellation fee of £2.99 applies to all cancelled orders.
No refunds are provided for perishable items once dispatched, unless due to delivery delay (reported immediately).
Refunds will not be granted if delivery is refused, failed, or returned to us for perishable items.
Perishable Items Definition:
Fresh products such as vegetables, fruits, fresh sweets, snacks, frozen products, fresh fish, and meat.
Refund Requests and Delays Refunds may require additional evidence or experience delays in the following scenarios:
Lack of photo evidence of the issue.
Failure to choose temperature-controlled delivery for perishable items.
Delivery attempts failed, refused, or returned under appropriate circumstances.
For any additional assistance, please contact us at
.
SPICES POWDERS & SEEDS
MILLETS
NUTS
DRY FRUITS
READY MIX POWDERS